Home Practical Info FAQ

1. Are your shuttles non smoking? Air conditioned?

All of our cars are non smoking and air conditioned. Also, they meet all the safety requirements of the French Ministry of Transportation.

2. How can I make a reservation?

You can either:

  • FILL out a shuttle request form on www.navettedisney-aeroport.com.
  • call us on 0033 1 46 81 64 15
  • Email us on : This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3. What happens if my arriving flight is delayed?

We will wait up to one hour after the scheduled arrival time of your flight. After this time we will try our best to provide your transfer but cannot guarantee this will be possible.

4. Do you provide car seats for children under 3 and what is the fee?

Yes, for safety reasons we do provide car seats for children. Please make your request when you fill in your reservation form...

5. The payment online is it perfectly protected?

Our online booking is secure and protected.
navettedisney-aeroport.com use PayPal the web's most favored way to make online payments and we are proud to offer PayPal to our customers. PayPal - not only easy-to-use but offers security when sending money using credit cards or bank account info to another email user!  SAFE AND SECURE! HOW? By using SSL technology!

6. What Forms of Payment do we accept?

We mainly accept:

  • PayPal, it’s fast, free and secure!
  • Credit card
  • Bank Transfer
  • Cheque (in France)
  • Mandat cash (in france)
7. How far in advance do I have to reserve?

Your airport shuttle reservation must be submitted a minimum of 24 hours prior to your arrival and / or departure to the airport in Paris.

8. How far in advance can I change/cancel my reservation?

We require 48 hours notice of all changes and/or cancellations.

9. What are your office hours? What hours do you operate?
Our office and our phone lines operate 7 days a week from 9am to 7 pm. Our vans generally operate between 5am and 11pm.
10. What airports do you serve?

navettedisney-aeroport.com  serve Charles de Gaulle, Orly, Beauvais and le Bourget airports.

11. Where do I find the shuttle when I arrive?

Please go to the “meeting point” page

12. How long will it take to get to my hotel? Or get to the airport?

Your estimated travel time is approximately one hour.

13. Does it cost extra fee for luggage?

The luggage transport is included in the price of the passenger, so there will be no extra cost.

14. Is it possible to make a single reservation request without making payment  on line ?
Yes it is possible, but the payment must be made in cash directly to the driver on the day of transfer.
15. If you have a question which is not listed above?

You can contact us. If your question is considered to be of general interest, it will be added to the FAQ.



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